Portillo’s — Streamlining Supply Chain Management for a Leading U.S. Restaurant Chain

The Challenge  

Portillo’s franchisee partners needed raw materials, branded apparel, supplies, and stationery from the company’s head office in Oak Brook, Illinois, on a regular basis. However, this process was managed manually — making it cumbersome, prone to errors, and challenging to track.

For the Portillo’s head office, it became increasingly difficult to:

• Maintain accurate stock levels

• Ensure timely order fulfillment

• Maintain seamless communication with franchisees

The result was delays, operational inefficiency, and a growing risk of mismanagement across the supply chain.

The Solution  

RP IT Solutions designed and built two highly secure, custom portals.

Here’s how it worked:

• Private Login: Only authorized franchisees and head office staff could access the portal.

• Easy Ordering: Franchisees could now place their orders online.

• Real-Time Tracking: The Portillo’s team could review and process orders instantly.

• Integrated Shipping: FedEx and UPS APIs were added to enable automated live shipping quotes and order tracking.

• Automated Stock Management: The portal updated inventory and accounted for payments and shipments in real-time.

The Results  

With the new portals in place, Portillo’s achieved significant improvements across its franchisee network:

• 40% Reduction in order processing time

• Improved inventory accuracy, minimizing waste and delays

• Streamlined payments and shipping, reducing administrative overhead

• Stronger franchisee satisfaction thanks to a seamless ordering experience

Have a complex business process that needs digitization? Let RP IT Solutions build a custom web or mobile app that streamlines your operations, improves efficiency, and supports your growth. Contact us today to get started!